We are committed to providing our customers with a worry-free and transparent shopping experience. If you are not satisfied with your purchase, you may request a return or refund in accordance with the policy outlined below. 🪑

  1. Return Eligibility

You may request a return if the following conditions are met:

The return request is submitted within the specified return period.
The item remains unused and undamaged.
The item’s packaging is intact (including original packaging, accessories, and tags).
Valid order information is provided.

Returns may not be accepted in the following cases:

Items that have been used or are damaged due to human error.
Items returned without their original packaging or missing accessories.
Orders for which the return request period has expired.

  1. Return Process

To initiate a return, please follow these steps:

Contact Customer Service to submit a return request.
Provide your order number and a description of the issue.
Wait for the request to be reviewed and confirmed.
Ship the item back according to the provided instructions.
Refunds will be processed once our warehouse confirms receipt of the item.
Return Address: 58a Poplar Lane, Papamoa, Te Puke, 3187

  1. Refund Details

Refunds will be processed once the return request has been approved:

Refunds will be issued to the original payment method used for the purchase.
Processing typically takes several business days (the exact timeframe depends on the payment channel).
If only part of an order is returned, the refund amount will be calculated based on the actual items returned.

  1. Shipping Costs

If the return is due to a product quality issue: We may cover the return shipping costs.
If the return is due to personal reasons: Shipping costs are typically borne by the customer.
Specific costs will be determined and confirmed by Customer Service.

  1. Exchange Policy

If you wish to exchange an item, please contact Customer Service to submit a request:

Any price difference will be refunded to you or paid by you, as applicable.
The exchange process is similar to the return process.

  1. Situations Where Refunds Cannot Be Issued

Refunds may not be issued in the following situations:

The item has been used or is damaged.
The return request period has expired.
The item was returned without following the proper procedure or without prior approval.

  1. Processing Times

Return Review: Typically 1–3 business days.
Refund Processing: Executed as soon as possible after the review is approved.
Time to Receipt: Depends on the payment method and the processing speed of your bank.